General
How fast can Kwiktow NQ get to me in Townsville?
Average response time within the Townsville urban area is around 30 minutes, often quicker in CBD and inner suburbs like North Ward, Hyde Park and Aitkenvale. Outer suburbs and Thuringowa typically run 30–40 minutes.
Do you operate 24 hours a day?
Yes. Kwiktow NQ is open 24/7, every day of the year including public holidays and during cyclone events (where safe to do so). Calls go to a real Townsville-based dispatcher, not a call centre.
What areas do you cover?
Every suburb of Townsville and Thuringowa, plus Magnetic Island. We're a Townsville-only operator — staying focused on the local area is exactly what lets us respond fast.
Pricing & Insurance
How much does towing cost in Townsville?
Pricing depends on vehicle size, distance, time of day and any special equipment required. We provide honest, obligation-free quotes over the phone before we dispatch a truck — never any hidden fees once we arrive.
Do you bill insurance directly?
Yes. We work with all major insurers including RACQ, AAMI, Suncorp, NRMA, Allianz, QBE, Youi and Budget Direct. For accident jobs we'll handle the paperwork directly with your insurer.
Do I have to pay before you tow my car?
For private jobs we accept payment on completion via card, EFT or cash. Insurance and account customers are billed in arrears. We'll never hold your vehicle hostage if there's a billing question — that's not how we operate.
Accident Towing
I've just been in an accident — what do I do?
First call 000 if anyone is injured. Make sure the scene is safe, exchange details with the other driver(s), and take photos. Then call us on 0409 739 332 — we'll get a tow truck en route while you sort out the rest.
Can I choose where my accident-damaged car goes?
Yes — under QLD law you can nominate your repairer or holding location. We'll deliver your vehicle wherever you choose, or to our secure compound until you decide.
Do you clean up debris from the accident scene?
Yes. We carry brooms, absorbent for fluid spills and bins for broken glass and plastic. Leaving a clean roadway is part of the service.
Vehicle Types
Can you tow electric vehicles (EVs) and hybrids?
Yes. EVs and most hybrids must be towed on a flatbed (tilt tray) — never with two wheels on the ground, as this can damage the drive system. All Kwiktow NQ tilt trays are suitable for Tesla, BYD, MG, Polestar, Toyota hybrid models and more.
Do you tow motorcycles?
Yes. We use motorcycle-specific cradles, chocks and soft straps for damage-free transport of any bike from a 125cc commuter to a fully-faired sportsbike or large cruiser.
Can you tow trucks, buses or caravans?
Yes — our heavy wreckers handle rigid trucks, prime movers, buses, coaches, large caravans, fifth-wheelers, horse floats and trailers. We comply with QLD Chain of Responsibility requirements.
What about machinery and small plant?
Bobcats, mini excavators, scissor lifts, forklifts, shipping containers — yes, on tilt tray or beavertail with compliant load restraint.
Roadside & Recovery
What if I'm bogged at the beach or off-road?
We do regular 4WD recovery jobs around Townsville's beaches (Cungulla, Saunders, Bushland Beach), Hervey Range fire trails and the Town Common. Our recovery vehicles carry winches, snatch gear and traction boards to get you out without further damage.
Can you deliver fuel or jump-start my car?
Yes. Out of fuel? Flat battery? Locked your keys in the car? These are quick roadside jobs we handle every day around Townsville.
Do you have secure storage for my car?
Yes — CCTV-monitored compound in Townsville for short and long-term storage of accident-damaged, non-running and pending-insurance vehicles.